Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
Eligibility for returns
To be eligible for a return:
- The item must be unused
- It must be in the same condition that you received it
- It must be in the original packaging
Non-returnable items
Because we sell original artworks, certain items cannot be returned, such as:
- Custom or personalized artworks
- Gift cards (if applicable)
- Any digital or downloadable products (if applicable)
Proof of purchase
To complete your return, we require a receipt or proof of purchase.
Returns process
Please do not send your item back without contacting us first.
Contact us at: [email protected]
We will provide instructions on where and how to send your return.
Refunds
Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
If approved:
- Your refund will be processed
- The amount will be returned to your original payment method within a few business days
Late or missing refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your card provider (processing may take time)
- Contact your bank
- If still not received, contact us at [email protected]
Exchanges
We only replace items if they are damaged or defective.
If you need an exchange, contact us at [email protected] and we will guide you through the process.
Shipping returns
To return your product, you should send it to the address we provide after contact.
- You are responsible for return shipping costs
- Shipping costs are non-refundable
- If you receive a refund, return shipping costs may be deducted
We are not responsible for items lost during return shipping.
Need help?
If you have any questions about returns or refunds, contact us at:
📧 [email protected]